Help

Enable cookies

For PC/Laptop

Enable cookies in Chrome

  1. Open Chrome
  2. Click the Chrome menu on the top right-hand corner of the browser toolbar
  3. Click 'Settings'
  4. Near the bottom of the page, click 'Show advanced settings'
  5. In the 'Privacy' section, click 'Content settings'
  6. To enable cookies, select 'Allow local data to be set (recommended)'
  7. Click 'Done' to save

Enable cookies in Internet Explorer

  1. Open Internet Explorer
  2. Click the 'Tools' menu on the top right-hand corner of the browser toolbar
  3. Click 'Internet Options'
  4. Click the 'Privacy' tab
  5. Under 'Settings' drag the slider to 'Medium'
  6. Click 'OK'

Enable cookies in Firefox

  1. Open Firefox
  2. Click the Firefox menu on the top right-hand corner of the browser toolbar
  3. Click 'Options'
  4. Click 'Privacy'
  5. Select 'Firefox will: Use custom settings for history'
  6. Tick 'Accept cookies from sites' and select 'Accept third-party cookies: Always' and 'Keep until: they expire'
  7. Click 'OK'

Enable cookies in Safari

  1. Open Safari
  2. Click the cog in the top right-hand corner to open the Safari menu
  3. Click 'Preferences'
  4. Click the 'Privacy' tab
  5. Select 'Block cookies: never'

Enable cookies in Opera

  1. Open Opera
  2. Click 'Opera' in the top left-hand corner of the browser toolbar
  3. Click 'Settings'
  4. Click 'Privacy & security'
  5. Select 'Allow local data to be set (recommended)'

For mobile and tablet

Enable cookies in Safari

  1. Go to 'Settings' in your device's main menu
  2. Scroll down and select 'Safari'
  3. Click 'Block cookies'
  4. Select 'Allow from websites I visit'

Enable cookies in Chrome

  1. Open Chrome
  2. Click the Menu button on your device
  3. Click 'Settings'
  4. Click 'Content settings'
  5. Tick 'Accept cookies'

Enable cookies in Android Browser

  1. Open Android Browser
  2. Click the Menu button on your device
  3. Click 'Settings'
  4. Click 'Privacy and security'
  5. Tick 'Accept cookies'

Enable cookies in Internet Explorer

  1. Open Internet Explorer
  2. Open the menu by clicking the three dots in the bottom right-hand corner
  3. Click 'Settings'
  4. Click 'Advanced settings'
  5. Click 'Cookies from websites' and select 'Accept all' from the dropdown

Please note: these instructions are based on generic devices and the most recent versions of these browsers. If these descriptions do not match your browser or device, please try updating your browser or refer to your device user guide.