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Service helpdesk & technical support courses

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  • ITIL V4 Foundation- Official Exam Included

    The Knowledge Academy
    • 134 enquiries
    • Online
    • 5 days · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    What is ITIL® 4 Foundation? ITIL® 4 is a widely used framework for IT-enabled service management. It provides a structured approach to creating, delivering, and continually improving services while helping organisations align service management activities with business needs and …
    Enquire for pricing

  • ITIL® Foundation (Version 5) — Including Exam

    Career Smarter
    Get ITIL 5 Foundation Certified, Spread Over 3 Months With Klarna.
    • 95 enquiries
    • Online
    • 20 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    Great service
    Highly rated
    Popular
    ITIL® Foundation (Version 5) is an entry-level online course in IT Service Management (ITSM) that teaches how to deliver IT services effectively in an organisation. It's an industry-recognised certification perfect for beginners, with no prerequisites required. The course is deli …
    Save 21%
    £545 £695

  • Virtual Assistant, IT Support, Service Helpdesk & Technical Support

    Learnera
    Updated On: October 2026 | CPD Certified | 30+ Trending Topics | Free Certificate | Tutor Support
    • New course!
    • Online
    • 3.9 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...operations, technical support, helpdesk administration, and digital workplace support. Learning Outcomes of Our Virtual Assistant, IT Support, Service Helpdesk & Technical Support Programme Understand virtual assistance, IT support, and service desk principles Develop digital workplace …
    £15.49

  • ITIL® Foundation (Version 5) — Including Exam

    Career Smarter
    Get ITIL 5 Foundation Certified, Spread Over 3 Months With Klarna.
    • 95 enquiries
    • Online
    • 20 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    Great service
    Highly rated
    Popular
    ...rights reserved. Entry-Level (£25,000 - £35,000) IT Service Desk Analyst Technical Support Specialist Junior IT Support Engineer Service Desk Coordinator Mid-Level (£40,000 - £55,000) IT Service Manager Service Delivery Manager IT Operations Manager Problem Manager Change …
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    £545 £695

  • ITIL® Service Lifecycle - Service Strategy

    The Knowledge Academy
    Online course including exam
    • Online
    • Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    This ITIL IT Service Management Online training course will prepare delegates for the Service Strategy exam, which is included in this course. ITIL Online Service Strategy Training Course will build on previous knowledge from the ITIL Foundation certification, which …
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  • ITIL® Service Lifecycle - Service Operation

    The Knowledge Academy
    Online course including exam
    • 13 enquiries
    • Online
    • Self-paced
    • Professional certification
    • Exam(s) included
    ...The ITIL Service Operation Online Training Course covers the following topics: Introduction to Service Operation The processes and service lifecycle phases Main aspects of Service Operation Core concepts of Service Operation Principles of Service Operation How service operation …
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  • ITIL Service Lifecycle - Continual Service Improvement

    The Knowledge Academy
    Classroom course
    • Classroom
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    ...This 3 day ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification. ITIL® Continual Service Improvement is …
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  • ITIL Service Operation Training

    The Knowledge Academy
    Online course
    • Online
    • Self-paced
    • Professional certification
    ...Outline: The ITIL® Service Operation Online Training Course covers the following topics: Introduction to Service Operation The processes and service lifecycle phases Main aspects of Service Operation Core concepts of Service Operation Principles of Service Operation How …
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  • ITIL Service Strategy

    The Knowledge Academy
    Online course
    • Online
    • Self-paced
    • Professional certification
    ...Outline: The ITIL® Online Service Strategy Training Course will cover the following topics: Introduction to Service Strategy The value of Service Strategy to the business Service Strategy in regards to the rest of the lifecycle Goals and purposes of service strategy The scope …
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  • ITIL Service Lifecycle - Service Transition

    The Knowledge Academy
    Classroom course including exam
    • Classroom
    • 3 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    This 3 day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. ITIL® Service Transition is one of the nine …
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  • ITIL Service Lifecycle - Service Operation

    The Knowledge Academy
    Classroom course including exams
    • Classroom
    • 3 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...This 3 day ITIL Service Operation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Operation exam, leading to the ITIL Service Operation certification. ITIL Service Operation is one of the nine ITIL Intermediate …
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  • ITIL® 4 Foundation With Exam

    The Knowledge Academy
    Online course including exam
    • 887 enquiries
    • Online
    • Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...value. The ITIL® 4 Foundation Certification Course introduces the key concepts and principles of modern service management. It covers value and value co-creation, service relationships, the four dimensions of service management, the ITIL® Service Value System (SVS), Service Value Chain …
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  • ITIL V4 Foundation- Official Exam Included

    The Knowledge Academy
    • 134 enquiries
    • Online
    • 5 days · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...value. The ITIL® 4 Foundation Certification Course introduces the key concepts and principles of modern service management. It covers value and value co-creation, service relationships, the four dimensions of service management, the ITIL® Service Value System (SVS), Service Value Chain …
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  • Service Helpdesk and Technical Support Level 3 Training

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • 10 students
    • Online
    • 1.9 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Service Helpdesk and Technical Support Level 3 Training course is designed for learners who want to develop a structured understanding of how IT service desks and technical support functions operate within modern organisations. Technical support plays a critical role …
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    £15 £19

  • ITIL Service Capability - Service Offerings & Agreements

    The Knowledge Academy
    Online Course + Exam
    • Online
    • Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    ITIL® Service Capability - Service Offerings and Agreements (ITIL® SOA) Course Overview This ITIL® Service Offerings and Agreements course provides a comprehensive overview of practices for the Service Design and Service Strategy areas of the lifecycle and prepares you …
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  • ITIL® Foundation Certification

    Learning People
    Enrol now for Cyber Monday offers - discounted tuition fees - extended learning license + a FREE career booster course*
    • 85 enquiries
    • Online
    • 12 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...Strategy Processes ITIL® Service Design Concepts ITIL® Service Design Processes ITIL® Service Transition Concepts and Processes ITIL® Service Operation Concepts ITIL® Service Operation Processes ITIL® Continual Service Improvement When can I start? You can enrol at any time - start today …
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  • ITIL Expert Training Course Bundle

    The Knowledge Academy
    Online course bundle including 5 Intermediate courses + MALC
    • Online
    • Self-paced
    • Professional certification
    ...Principles of ITIL® ITIL® Lifecycle Service Strategy Service Strategy Principles Service Strategy Processes ITIL® Lifecycle Service Design Service Design Principles Service Design Processes Service Design Technology Related Activities Service Design Implementation ITIL® Lifecycle …
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  • ITIL Expert Training Bundle with Exams

    The Knowledge Academy
    Online course bundle including 5 Intermediate courses + MALC
    • 42 enquiries
    • Online
    • Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...Outline: The ITIL Online Expert Training Course covers the following topics: Introduction to ITIL® Expert The Principles of ITIL® ITIL Lifecycle Service Strategy Service Strategy Principles Service Strategy Processes ITIL Lifecycle Service Design Service Design Principles …
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  • ITIL Service Desk Essentials

    LearnITAchieveIT
    Learn how modern support teams manage tickets, users, SLAs and service requests.
    • Online
    • 0.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...assessment. Career path This course can support learners interested in roles such as: Service Desk Analyst Helpdesk Technician IT Support Technician First Line Support Technician Technical Support Assistant IT Support Administrator Customer Support Analyst Junior IT Administrator ITI …
    £19.99

  • ITIL® 4 Foundation course [Certified in just 3 days]

    Aspirex Ltd
    Online Course | 99% Pass Rate | Official Exam Included | No Hidden Fees
    • Online
    • 3 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...better which allows you to deliver the appropriate services required, increasing the service value. This course teaches you all the basic theoretical concepts about this framework. By the end of this course, you will learn how IT services and teams should be run and how you can contribute …
    £535

  • IT Support Technician Training

    Kingston Open College
    CPD Accredited Training | Free PDF Certificate Included | Instant & Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    IT Support Technician Training builds strong foundations for modern service desk and helpdesk environments. Therefore, the course begins with the history and evolution of IT support functions. It explains how helpdesks developed into structured service desks. Moreover …
    £15

  • ITIL® 4 Specialist: Create, Deliver, and Support Certification - Official Exam Included

    One Education
    Accredited by PeopleCert | Official Exam Included | Take2 Re-sit Included | No Hidden Fees
    • 38 students
    • Online
    • 80 hours · Self-paced
    • Tutor support
    Great service
    ...industries where IT services play a key operational role. It supports structured professional development in service management environments but does not guarantee employment or career progression. IT service management professionals Service delivery and support teams IT operations …
    £1,055

  • ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course

    One Education
    Accredited by PeopleCert | Official Exam Included | Take2 Re-sit Included | No Hidden Fees
    • 46 students
    • Online
    • 80 hours · Self-paced
    • Tutor support
    Great service
    ...team leads Technical support engineers Professionals involved in day-to-day IT service delivery To enrol in this course and sit for the exam, you must have: ITIL v3 certification or ITIL 4 Foundation or ITIL 4 Managing Professional Certificate As this is an advanced ITIL qualification …
    £1,055

  • CompTIA IT Support Technician Job Programme

    IT Certify
    Fast track Job Programme into IT Support
    • 304 enquiries
    • Online
    • 140 hours · Self-paced
    • Professional certification
    • Tutor support
    Great service
    ...Infrastructure Library (ITIL Foundation) Module 1: The ITIL Qualification Scheme Mod 2: Introduction to Service Management Mod 3: ITIL and the Service Lifecycle Mod 3: ITIL and the Service Lifecycle Mod 5: Service Design Mod 6: Service Transition Module 7: Service Operation Mod 8: Continual …
    £899

  • IT Support Technician

    IT Certify
    Start your IT Support career with our CompTIA award winning job programme
    • Online
    • 140 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...Infrastructure Library (ITIL Foundation) Module 1: The ITIL Qualification Scheme Mod 2: Introduction to Service Management Mod 3: ITIL and the Service Lifecycle Mod 3: ITIL and the Service Lifecycle Mod 5: Service Design Mod 6: Service Transition Module 7: Service Operation Mod 8: Continual …
    £899

  • ITIL® 4 Specialist: High-Velocity IT Certification Course

    One Education
    Accredited by PeopleCert | Official Exam Included | Take2 Re-sit Included | No Hidden Fees
    • 39 students
    • Online
    • 80 hours · Self-paced
    • Tutor support
    Great service
    ...and Service Management DevOps and Agile environments Digital transformation teams Technical leadership and architecture roles Cloud and automation-focused roles To enrol in this course and sit for the exam, you must have: ITIL v3 certification or ITIL 4 Foundation or ITIL 4 Managing …
    £1,055

  • CompTIA: CompTIA A+ : CompTIA N+ : CompTIA S+

    IT Certify
    Job ready cyber security programme | 7 CompTIA Courses | Practical Experience | Both CompTIA A+ Exams | New CV Build
    • 186 enquiries
    • Online
    • 190 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...Infrastructure Library (ITIL Foundations) The seventh course on the cyber security course programme: The ITIL Foundations course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This IT Certify …
    £999
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FAQs

Reed Courses advertises a large variety of Service helpdesk & technical support courses which are delivered by a range of learning providers. The Service helpdesk & technical support courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Service helpdesk & technical support course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Service helpdesk & technical support courses, you might also be interested in IT support. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

Yes, Reed Courses has a wide range of free courses in a variety of subject areas. These free courses are a great way to explore a subject you're interested in without a financial commitment. You can find them by visiting the free page.
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