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On Demand ITIL courses in Congleton

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  • ITIL Service Desk Essentials

    LearnITAchieveIT
    Learn how modern support teams manage tickets, users, SLAs and service requests.
    • Online
    • 0.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...a simple introduction before further ITIL study It is not intended for learners looking for the official ITIL Foundation exam. Learners should have basic computer skills and an interest in how technology support teams operate. No previous ITIL knowledge is required. A device is needed …
    £19.99

  • IT Service Desk Analyst Fundamentals Level 3

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...operations. The introduction to the ITIL framework provides awareness of best practices in service management, including incident, problem, change, and release processes, along with service level agreements and performance indicators. Applying ITIL in service desk operations focuses …
    £15

  • IT Service Management Fundamentals Level 3

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...explaining the purpose of ITSM, its importance in modern organisations, key concepts, and an overview of the ITIL framework. ITIL foundation introduces learners to the structure of ITIL, its lifecycle stages, roles and responsibilities, and the key processes and functions used to manage …
    Save 24%
    £15 £19.99

  • IT Support Technician Training

    Kingston Open College
    CPD Accredited Training | Free PDF Certificate Included | Instant & Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...and documentation. In addition, it strengthens customer communication and complaint handling skills. Finally, it covers cybersecurity, GDPR, ITIL, analytics, and emerging technologies shaping UK IT support. Learning Outcomes Explain helpdesk structures and escalation tiers Identify hardware …
    £15

  • Incident Management and Response | Mastering Cybersecurity

    Oak Academy
    Learn effective incident handling strategies and mitigation techniques to protect your organization from cyber threats
    • Online
    • 3.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...Methodology Manual (OSS TMM) Understanding ITIL in Incident Management ISO/IEC 27035 - Information Security Incident Management Understanding ITIL and Its Role in Incident Response ISO/IEC 27035 - Information Security Incident Response Comparing ITIL and ISO/IEC 27035 - Incident Management …
    £49

  • IT Service Management Essentials

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...people, processes, and technology to deliver consistent and high-quality IT services. The course introduces core ITSM concepts, including the ITIL framework, service lifecycle stages, service desk operations, service metrics, continuity planning, governance, and emerging technologies …
    £15

  • Service Helpdesk and Technical Support Level 3 Training

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 1.9 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...setups Lesson-1 ITSM processes and frameworks (e.g., ITIL) Lesson-2 Incident management Lesson-3 Change management Lesson-4 Problem management Lesson-1 Overview of IT Service Desk roles and responsibilities Lesson-2 Understanding the ITIL framework Lesson-3 Customer service skills for technical …
    Save 21%
    £15 £19

  • Family Support Worker & Safeguarding

    Care Skills Centre
    11 Topics Bundle! + CPD Accredited | Free CPD Hardcopy Certificate + 2 Free PDF Certificates + Instant & Lifetime Access
    • Online
    • 3.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...further enrol in - Level 2 Award in Support Work in Schools (RQF) NCFE Supporting Teaching and Learning in Schools ITIL® 4 Specialist Create, Deliver & Support - CDS ITIL® 4 Specialist Create, Deliver and Support Level 2 Certificate in Supporting Teaching and Learning in Schools Level …
    £19.99

  • IT Service Desk Analyst Essentials

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Learners then examine the fundamentals of IT service management, including key concepts, service lifecycles, and commonly used frameworks such as ITIL and COBIT. Communication and customer service skills focus on effective interaction, service professionalism, and managing challenging situations …
    £15

  • Performance Analysis – Level 3 Training

    Learningidol
    Independent Online Learning • Updated 2026 Content • Transparent Pricing • Digital Certificate Included
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Trending
    ...operations modules introduce Lean and Six Sigma principles, process mapping, and bottleneck identification. IT and technology modules explore ITIL performance management, cybersecurity performance metrics, and software development life cycle evaluation. Visualisation modules introduce …
    £15

  • IT Business Partner Fundamentals Level 3 Training

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 3.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...shared understanding between technical and non-technical teams. IT service management introduces service management principles, including ITIL awareness, service delivery, and performance measurement. Learners explore how service quality and reliability are monitored and improved …
    Save 21%
    £15 £19

  • Understand and Implement GDPR

    Xploit academy
    Upgrade your career by becoming a data protection professional
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    Great service
    ...which includes more than 5 years of experience working with Wireshark. He is a licensed and certified CISSP, ISO Risk Manager, CISA, PMP, and ITIL. He obtained his Master’s Degree in Computer Science from the Lebanese American University, where he graduated with magna cum laude. Mohamad’s …
    £20

  • Customer Service, KYC, CDD & CRM

    Kingston Open College
    CPD Accredited Training | Free PDF Certificate Included | Instant & Lifetime Access
    • Online
    • 0.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...service operations and quality. It explains workforce management, AHT, FCR, and service levels. It introduces QA frameworks such as COPC and ITIL. It covers escalation paths and technology integration with CRM platforms. The programme then introduces AML foundations. It explains FATF …
    £15

  • IT Business Partner Fundamentals and Stakeholder Management

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Lesson 2: Conflict Resolution and Negotiation Lesson 3: Fostering a Culture of Collaboration Lesson 4: Assessment Lesson 1: Introduction to ITIL and Service Management Lesson 2: Service Level Agreements (SLAs) and Metrics Lesson 3: Handling Service Issues and Escalations Lesson 4: Assessment …
    £15

  • Complete Microsoft Excel with Office Management, Essential IT Skills & Project Management

    High Skills Training
    *Complete 3 Courses in One Bundle* | PDF Certificate | Lifetime Access | Expert Help | 14-Day Money-Back Promise
    • 16 students
    • Online
    • 19.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Planner Board of Standards (CFP Board) Certified Human Resources Professional (CHRP) – Human Resources Professionals Association (HRPA) ITIL® Foundation Certification – AXELOS Global Best Practice Certified Supply Chain Professional (CSCP) – APICS Certified Information Systems …
    Save 21%
    £15 £19
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FAQs

Reed Courses advertises a large variety of ITIL courses which are delivered by a range of learning providers. The ITIL courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a ITIL course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

Yes, Reed Courses has a wide range of free courses in a variety of subject areas. These free courses are a great way to explore a subject you're interested in without a financial commitment. You can find them by visiting the free page.
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