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Emotional Intelligence Training Programme
High Skills Training

*Complete 3 Courses in One Bundle* | PDF Certificate | Lifetime Access | Expert Help | 14-Day Money-Back Promise

Summary

Price
£40 inc VAT
Study method
Online, On Demand 
Course format
68 Videos, 6 PDFs and 1 Quiz
Duration
10.4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Last Updated: June 2026

★★★ 1,000+ Positive Learner Reviews ★★★

Emotional Intelligence Training Programme

Includes Bonus Courses: Leadership and Management, Effective Minute Taking Training

Offered by HighSkills Training | Fully Online

Develop essential personal and professional skills in emotional intelligence with this training programme. Designed for leaders, managers, team members, HR professionals, customer-facing staff, and individuals seeking to improve workplace relationships and self-awareness, this course provides a practical foundation in understanding and managing emotions effectively.

This flexible online programme explores how emotional awareness influences communication, behaviour, decision-making, and workplace performance. Learners will gain the confidence to handle interpersonal situations more effectively, improve collaboration, and strengthen leadership capability.

What’s Included in This Training ProgrammeEmotional Intelligence Training Programme

Learn key concepts including self-awareness, self-regulation, empathy, motivation, social skills, emotional control, relationship management, and behavioural understanding in professional environments.

Leadership and Management – (Bonus Course)

Build essential leadership abilities, team coordination skills, decision-making techniques, and effective management practices to support workplace success.

Effective Minute Taking Training – (Bonus Course)

Develop accurate documentation skills, meeting summaries, record-keeping techniques, and professional communication for business and administrative tasks.

Key Learning Outcomes

By the end of this course, you will be able to:

  • Understand the core principles of emotional intelligence and its impact on behaviour
  • Improve awareness of personal emotions and responses in workplace situations
  • Strengthen interpersonal communication and relationship-building skills
  • Develop empathy to better understand colleagues and clients
  • Apply emotional regulation techniques in challenging environments
  • Enhance teamwork, leadership presence, and collaboration skills
  • Support better decision-making through emotional insight
  • Recognise the role of emotional intelligence in professional success

Why Choose HighSkills Training

  • Self-Paced Online Learning – Study anytime, anywhere
  • Expert Tutor Support – Guidance from experienced trainers
  • 14-Day Money-Back Guarantee – Enrol with confidence

Improve Self-Awareness. Strengthen Relationships. Enhance Workplace Performance.

Certificates

Curriculum

This course contains

Format: 68 Videos, 6 PDFs and 1 Quiz

Duration: 10h and 25m

    • 1: Welcome to the Course 01:00
    • 2: Section Overview of Foundations of Emotional Awareness 02:53
    • 3: The Language of Feelings: What Emotional Intelligence Truly Means 10:44
    • 4: The Emotional Mind and Rational Mind: Partners, Not Enemies 09:15
    • 5: Unpacking the Emotional Scale: From Calm to Chaos and Back 08:30
    • 6: The Brain’s Emotional Circuitry: How Thoughts Become Feelings 07:26
    • 7: Reading the Subtext: Verbal and Non-Verbal Emotional Communication 07:55
    • 8: Recognising Triggers: The Art of Knowing What Moves You 07:30
    • 9: The Story Beneath Emotion: Uncovering Core Beliefs and Patterns 06:54
    • 10: Awakening Self-Awareness: Seeing Yourself Without Judgment 06:29
    • 11: Pre Order Your Accredited Certificate 01:00
    • 12: Section Highlights of Foundations of Emotional Awareness 01:17
    • 13: Section Overview of Self-Management and Emotional Mastery 02:47
    • 14: Owning the Inner Space: Developing Emotional Self-Control 06:44
    • 15: The Pause Principle: Choosing Your Response Before It Chooses You 06:36
    • 16: Reframing Reality: How Perspective Shapes Emotional State 06:01
    • 17: Balancing the Emotional Spectrum: Momentum, Flow, and Equilibrium 05:57
    • 18: Breath, Body, and Brain: Regulating Emotion Through Physiology 06:09
    • 19: Cognitive Flexibility: Re-Coding Emotional Memories and Patterns 06:15
    • 20: The Practice of Emotional Authenticity: Leading From Inner Alignment 06:16
    • 21: From Stress to Strength: Building Emotional Resilience 05:44
    • 22: Section Highlights of Self-Management and Emotional Mastery 01:11
    • 23: Section Overview of Emotional Expression and Self-Empowerment 02:37
    • 24: Expressing Emotion Intelligently: Speaking From Heart and Mind 06:13
    • 25: The Art of Emotional Vocabulary: Naming to Navigate Feelings 05:48
    • 26: Transforming Negative Self-Talk into Constructive Inner Dialogue 05:54
    • 27: Confidence Without Ego: Anchoring Self-Worth in Self-Knowledge 06:02
    • 28: Harnessing Humour, Hope, and Joy as Emotional Catalysts 05:53
    • 29: Purpose and Motivation: The Emotional Drivers of Excellence 07:10
    • 30: Emotional Boundaries: Compassion Without Burnout 06:54
    • 31: Cultivating Inner Freedom: The Power of Emotional Choice 06:10
    • 32: Section Highlights of Emotional Expression and Self-Empowerment 01:14
    • 33: Section Overview of Empathy, Awareness, and Social Understanding 02:38
    • 34: The Science of Empathy: Feeling Without Absorbing 07:10
    • 35: Social Radar: Reading the Room and the Emotions Within It 06:08
    • 36: Unspoken Messages: Decoding Tone, Posture, and Micro-Expressions 05:33
    • 37: Verbal and Non-verbal Congruence: Aligning Words, Tone, and Body Language 05:19
    • 38: Purposeful Self-Disclosure: Sharing Wisely to Deepen Trust 06:36
    • 39: Active Listening as Emotional Connection 06:02
    • 40: The Johari Window Reimagined: Bridging Hidden Selves 05:58
    • 41: Inclusive Awareness: Valuing Emotional Diversity in Teams 05:31
    • 42: Emotional Reciprocity: Matching Empathy With Boundaries 05:35
    • 43: Authentic Presence: The Energy You Bring Into Every Interaction 05:07
    • 44: Section Highlights of Empathy, Awareness, and Social Understanding 01:09
    • 45: Section Overview of Emotional Intelligence in Relationships and Leadership 02:36
    • 46: Emotionally Intelligent Leadership: Influence Through Understanding 07:23
    • 47: Navigating Conflict With Calm: Emotional Diplomacy in Action 06:24
    • 48: Conflict Styles in Emotional Context: Recognising and Adapting Your Mode 06:01
    • 49: Assertive Emotional Communication: Rights, Boundaries, and Saying “No” 06:10
    • 50: Constructive Anger Management: Channelling Heat Into Helpful Action 06:06
    • 51: Courageous Conversations: Speaking Truth with Compassion 05:49
    • 52: Constructive Feedback: Guiding Growth, Not Defensiveness 05:29
    • 53: Team Norms and Role Clarity: The Emotional Contract of a High-Trust Team 13:27
    • 54: Building Psychological Safety and Trust in Teams 09:48
    • 55: Motivating Through Authenticity: The Heart of Engagement 08:12
    • 56: Managing Difficult Personalities With Empathy and Authority 06:56
    • 57: Friendly Reminder 01:00
    • 58: Resilient Leadership: Staying Centred Amid Chaos 07:21
    • 59: Section Highlights of Emotional Intelligence in Relationships and Leadership 01:06
    • 60: Section Overview of The Evolving Practice of Emotional Intelligence 02:37
    • 61: Translating Emotion Into Action: The Bridge Between Feeling and Doing 08:02
    • 62: EQ in Decision-Making: Integrating Logic, Intuition, and Emotion 07:32
    • 63: Emotionally Intelligent Culture: Building Teams That Feel and Think Together 07:47
    • 64: Creating the Climate for Performance and Growth 08:20
    • 65: Emotional Intelligence in Business Practice and Customer Relations 08:17
    • 66: Social Management and Responsibility: Emotional Citizenship at Work 07:10
    • 67: Sustaining EQ Growth: Habits That Keep You Emotionally Fit 07:47
    • 68: The Emotionally Intelligent Future: AI, Empathy, and Human Relevance 08:25
    • 69: EQ Appraisal and Personal Profile: Measuring What You Intend to Improve 07:14
    • 70: Your EQ Master Plan: Applying Emotional Wisdom Every Day 07:33
    • 71: Section Highlights of The Evolving Practice of Emotional Intelligence 01:13
    • 72: Congratulations 01:00
    • 73: Self Assessment 09:00
    • 74: Leadership and Management 2:46:00
    • 75: Effective Minute Taking Training 32:00

Description

Course 1: Emotional Intelligence Training Programme

Section 1: Foundations of Emotional Awareness

(This section builds the emotional and psychological foundations that explain how individuals perceive, interpret, and experience emotions in themselves and others.)

Section 2: Self-Management and Emotional Mastery

(This section cultivates the ability to regulate emotions, transform reactions into responses, and strengthen inner stability, resilience, and composure.)

Section 3: Emotional Expression and Self-Empowerment

(This section explores emotional communication, confidence, and self-expression: the art of expressing emotions clearly and authentically while maintaining composure.)

Section 4: Empathy, Awareness, and Social Understanding

(This section expands awareness outward: developing empathy, reading others’ emotions, and creating deeper human understanding.)

Section 5: Emotional Intelligence in Relationships and Leadership

(This section applies emotional intelligence to teamwork, leadership, and human relations: fostering trust, collaboration, and influence.)

Section 6: The Evolving Practice of Emotional Intelligence

(This section turns emotional insight into practical, future-ready leadership: applying emotional intelligence for performance, growth, and human-centred impact.)

Course 2: Leadership and Management

Course 3:Effective Minute Taking Training

Who is this course for?

This course is designed for people who want practical emotional skills they can use immediately, including:

  • Learners who want stronger self-awareness and better emotional self-control in everyday life.
  • Professionals who manage pressure, deadlines, change, or high emotional demand at work.
  • Team members who want better communication, trust, and collaboration in shared environments.
  • People leaders who want to influence through understanding rather than authority alone.
  • Customer-facing staff who need calm, emotionally skilled responses in challenging interactions.
  • Individuals who want healthier boundaries, less burnout risk, and better emotional recovery habits.
  • Anyone who wants to handle conflict, feedback, and difficult conversations with more confidence and composure.

Requirements

No prior knowledge of emotional intelligence is necessary to complete this course.

Career path

Potential Job Options in UK For This Course :

  • Human Resources Officer
  • HR Business Partner
  • Learning and Development Coordinator
  • Training Officer
  • Talent Acquisition Specialist
  • Recruitment Consultant
  • Employee Relations Advisor
  • Customer Service Manager
  • Customer Experience Manager
  • Team Leader
  • Operations Supervisor
  • Project Coordinator
  • Office Manager
  • Administrative Manager
  • Business Support Officer

Questions and answers

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FAQs

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