IT Service Desk Analyst Fundamentals Level 3
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- 1.3 hours · Self-paced
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...positions, or further academic study in IT and service management. Lecture 6: Introduction to ITIL Framework Lecture 8: Professional Development and Certification Disclaimer Lecture 7: Applying ITIL in Service Desk Operations Assessment Lecture 3: Troubleshooting Techniques Lecture 2: Technical
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