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CRM Cpd courses

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  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training

    NextGen Learning
    Level 5 QLS Endorsed Training + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 430 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    ...Personal World View Strengths Module 01: Overview of Customer Relationship Management (CRM) Module 02: Basics of CRM Module 03: CRM Strategies & Approaches Module 04: Interpreting Data within CRM Module 05: Understanding CRM Databases Module 06: Enhancing Customer Connections & …
    Save 28%
    £15 £21

  • Overview of CRM (Customer Relationship Management)

    Knowledge Gate
    CPD Accredited> Instant Free Certificate ! Video Lesson> No Exam Required> 24/7 Expert Support
    • Online
    • 0.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...scope of CRM (Customer Relationship Management). Explain the role of CRM (Customer Relationship Management) in strengthening customer loyalty. Identify the components and features of CRM (Customer Relationship Management). Evaluate how CRM (Customer Relationship Management) impacts …
    £31

  • CRM: Customer Relationship Management

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • 12 students
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...01: An Overview of Customer Relationship Management Module 02: CRM Basics Module 03: CRM Principles Module 04: CRM in the Future An Overview of Customer Relationship Management. CRM Basics CRM Principles CRM in the Future. …
    £24.99

  • Customer Relationships Management - CRM

    Training Express Ltd
    CPD Certified | Free HARDCOPY & PDF Certificate | Free Retake Exam | Audio Visual Training | Lifetime Access
    • 34 students
    • Online
    • 1.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Management - CRM Course are: CRM Manager CRM Consultant CRM Specialist CRM Analyst Customer Relationships Management Module 01 Introduction to Customer Relationship Management (CRM) part 1 Module 01 Introduction to Customer Relationship Management (CRM) part 2 Module 02 CRM Fundamentals …
    £15

  • Loyalty Program Specialist: Design, Implementation, and Future Trends

    Online Training Academy
    Level 3 | CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...careers Loyalty Program Specialist Loyalty Program Manager Loyalty Marketing Manager Customer Loyalty Manager Loyalty Partnerships Manager CRM/Loyalty Analyst Loyalty Program Specialist: Design, Implementation, and Future Trends Module 2 Designing Effective Loyalty Programs Module 3 Implementing …
    £15

  • CRM, PR & Phone-Based Customer Service

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 80 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...making it a stable and rewarding field. Introducing our CRM, PR & Phone-Based Customer Service course – a comprehensive training program designed to give you the knowledge and skills to excel in customer relationship management, public relations, and phone-based customer service …
    Save 8%
    £100 £109

  • Customer Relationship Manager - Customer service Training

    Online Training Academy
    CPD approved | Lifetime Access | Instant Access | 10 CPD Points
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...in CRM systems. Select tools with requirements-based product decisions. Compare homegrown CRM with application service providers. Evaluate and review CRM programs effectively. Follow CRM success checklist for better outcomes. Individuals new to customer relationship management Business …
    £15

  • Level 2 & 3 in Retail Customer Service Training

    Training Express Ltd
    CPD Certified | Free PDF & hard copy Certificate | Free Retake Exam | Lifetime Access
    • 211 students
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    ...professionalism. You’ll gain vital skills in retail customer service , master protocols, and develop strategies to strengthen client loyalty. The program also integrates, ensuring you understand compliance requirements that protect businesses and customers alike. Whether you’re just starting …
    Save 22%
    £15 £19.25

  • Effective Customer Loyalty Programs

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Customer Loyalty Program Assistant Customer Retention Executive Loyalty Marketing Coordinator CRM and Loyalty Specialist Customer Experience Officer Retail Loyalty Analyst Customer Loyalty Programs Module 1 Foundations of Customer Loyalty Module 2 Strategic Loyalty Program Design Module …
    £15

  • Become a Master of Client Management - CPD Certified

    Academy for Health & Fitness
    CPD Certified | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Managing Difficult Clients and Conflict Resolution Module 5: Future-Proofing Client Management Learning Outcomes of our Client Management Program: Build trust with clients using clear and proactive communication Develop strategies that boost loyalty and long-term engagement Resolve …
    £15

  • Customer Success Manager

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • 50 students
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Module 03 Introduction to Customer Relationship Management (CRM) part 1 Module 03 Introduction to Customer Relationship Management (CRM) part 2 Module 04 CRM Fundamentals part 1 Module 04 CRM Fundamentals part 2 Module 05 CRM Strategies part 1 Module 05 CRM Strategies part 2 Module …
    £15

  • How to Become a Customer Service Advisor

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Customer Service Advisor Module 2: Foundations of Customer Service Module 3: Communication and Problem-Solving Skills Module 4: Customer Relationship Management (CRM) Practices Module 5: Time Management and Multitasking Module 6: Advanced Customer Service Strategies Learning Outcomes Understand …
    £15

  • Consulting Foundations: Client Management & Relationships

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...consulting. Discover how robust relationships are the cornerstone of successful client management. Module 03: Strategic CRM and Data Utilization: Gain proficiency in CRM tools and systems. Learn to harness data and client feedback to nurture long-term relationships and implement strategic …
    £15

  • B2B Sales & Marketing Training

    Online Training Academy
    Special Offer | Free Certificates | Lifetime + Instant Access | 10 CPD Points
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...necessary tools to excel, whether you aim to improve your company's sales performance or seek to advance your career. Enrolling in this program means you will be well-prepared to tackle the challenges of modern B2B sales and marketing, ensuring you stay ahead in a rapidly evolving …
    £15

  • Travel and Tourism Management: Travel Agent & Customer Service

    IOMH
    2-in-1 Bundle ! 26+ Updated Materials | 20 CPD Points | CPD Certified | FREE PDF Certificate | Instant & Lifetime Access
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    Trending
    ...in Travel and Tourism Chapter 06_ Customer Service and Satisfaction Chapter 10_ Transport Management Procedure Chapter 07_ Customer Relationship Management (CRM) Chapter 09_ Crisis and Visitor Attraction Management Chapter 13_ Brexit and Its Impact on the Tourism Industry Order Your …
    Save 28%
    £15 £21

  • Relationship Marketing

    Academy for Health & Fitness
    Updated 2026 | CPD Certified | 10 CPD Points | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...FREE CPD Accredited PDF Certificate | PDF Transcript | FREE Student ID | Assessment | Lifetime Access | Enrolment Letter ★★ Customer relationship management is central to business success in the UK, with over 70% of companies focusing on customer retention as a key growth strategy …
    £15

  • Handling Difficult Customers - CPD Certified

    Academy for Health & Fitness
    CPD Certified | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...£48,000 Module 3: Customer Relationship Management Module 1: Understanding Difficult Customer Behaviours Module 2: Strategies for Resolving Customer Conflicts Module 4: Effective Problem Solving and Complaint Management Final words Customer Relationship Management Understanding Difficult …
    £15

  • Marketing Analyst Course : Digital Marketing & Data Analytics on Professional Softwares

    Future Connect Training and Recruitment Ltd
    Learn Marketing Analytics, Google Analytics, SEO, PPC, Social Media Marketing & Data Visualization.
    • Online
    • 120 hours · Self-paced
    • 120 CPD points
    ...for classroom-based training: Monday to Saturday: 10:00 AM – 05:00 PM Sunday: Closed Online Practical Training Hours Our online training programs are available 7 days a week for maximum convenience: Monday to Saturday: 10:00 AM – 10:00 PM Sunday: 10:00 AM – 05:00 PM Whether you …
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  • Customer Service Helpdesk & Technical Support

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • 74 students
    • Online
    • 5.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Skills part 2 Module 13 - Communication Skills part 1 Module 13 - Communication Skills part 2 Module 14 Customer Relationship Management part 1 Module 14 Customer Relationship Management part 2 Module 15 - Effective Planning and Scheduling part 1 Module 15 - Effective Planning and Scheduling …
    £15

  • Leisure Management Advanced Training - Online Programme

    Discover Training
    25-in-1 Bundle | 25 Free PDF + 1 Hardcopy Certificates | Lifetime Access
    • Online
    • 118 hours · Self-paced
    • Certificate(s) included
    • 250 CPD points
    • Tutor support
    Great service
    ...and Planning Course Course 04: Facilities Management Course 05: Customer Service & Business Management Course 06: Customer Relationship Management (CRM) Course 07: Health and Safety at Work Course 08: Financial Management Course 09: Marketing Fundamentals Course 10: Leadership …
    £400

  • Franchise Business Management – Operations, Marketing & Leadership Training

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Corporate Training Designed Specifically To Meet The Needs Of Corporate Training Programs Industry-standard Course Lengths Aligned With Market Standards Trusted By 10,000+ Businesses Worldwide Boost Learning, Cut Costs Strategic …
    £15

  • Customer Lifetime Value (CLTV) Analysis

    Academy for Health & Fitness
    CPD Certified | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...key CLTV measurement frameworks. This course helps learners gain analytical and strategic skills essential for roles in marketing, finance, CRM, and business intelligence. It’s ideal for anyone pursuing careers in customer analytics, retention strategy, or growth marketing within data-driven …
    £15

  • Office Administration & Reception (Receptionist) Skills Training - Level 3 Course

    Online Training Academy
    12 Courses bundle | 120 CPD Points |Free Certificate | Lifetime + Instant Access | Money Back Guarantee | Tutor Support
    • 26 students
    • Online
    • 19.9 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    ...Problem-Solving Techniques Module 04 CRM & Relationship Management Tools Module 05 Time Management & Multitasking Module 06 Advanced Customer Retention Tactics FREE Certificate (CPD) Module 01 Fundamentals of Customer Loyalty Module 02 Designing Loyalty Programs Module 03 Implementing Loyalty …
    Save 40%
    £21 £35

  • Data Privacy & Protection, GDPR, Cybersecurity & Compliance Training

    Training Express Ltd
    Free CPD Certified PDF & HARDCOPY Certificate | Free Reading Materials & Case Study | 100% Passing Rate | Updated 2026
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Data Governance Frameworks 3.1.3. Identifying and Managing Privacy Risks 3.1.4. Risk Assessment and Compliance Planning 3.1.5 Case Study: CRM Privacy and Data Security Module 04: Lifecycle and Protection Strategies 4.1. Lifecycle and Protection Strategies 4.1.1. Data Protection Concepts …
    £15

  • Virtual Assistant Training - CPD Certified

    Apex Learning
    Updated: July 2026 | 9-in-1 Bundle | 90 CPD Points| Free PDF Certificate| Lifetime Access| Tutor Support
    • 64 students
    • Online
    • 2.6 hours · Self-paced
    • Certificate(s) included
    • 90 CPD points
    • Tutor support
    Great service
    ...anytime. Our tutors are available 24/7 to answer your questions throughout the program. The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery). Enrol now in Virtual Assistant …
    £110
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FAQs

Reed Courses advertises a large variety of CRM courses which are delivered by a range of learning providers. The CRM courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a CRM course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for CRM courses, you might also be interested in Marketing, PR and Business Marketing. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

Yes, Reed Courses has a wide range of free courses in a variety of subject areas. These free courses are a great way to explore a subject you're interested in without a financial commitment. You can find them by visiting the free page.
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